General Terms and Conditions

§ 1 Preamble

(1) Lifexperiences SL (hereinafter referred to as the ‘Company’) acts exclusively as an agent for charter flights, sightseeing flights, photo flights and other air transport services. The Company does not own, operate, maintain or control any aircraft and does not provide air transport services. All flights are operated by The Aviation Helicopter Centre, an independent third party operator that is fully licensed and solely responsible for the safety, operation and regulatory compliance of its aircraft. The company accepts no liability for any incidents, accidents, delays or damage arising from the operation of the flights. Passengers enter into a direct contractual relationship with The Aviation Helicopter Centre and any claims or disputes must be settled directly with this company. The Terms & Conditions of The Helicopter Centre apply.

(2) These General Conditions of Carriage apply to all flights arranged by the company that involve the carriage of passengers, unless individual contractual agreements to the contrary have been made.

§ 2 Conclusion and content of the contract/payment for the flight

(1) A purchase contract between the passenger (hereinafter also referred to as ‘Passenger’) is concluded by the reservation of the flight by the Passenger and a written or electronic order confirmation by the Company. By purchasing the flight ticket, the Passenger recognises the General Terms and Conditions and confirms that he/she agrees with the Terms & Conditions of The Aviation Center. By purchasing the flight, the passenger enters into a direct contract of carriage with The Aviation Centre.

§ 3 Delay and cancellation/deviation from the agreed flight route

(1) The flight may be delayed or cancelled for technical, meteorological or operational reasons. In the event of a delay, the Company is not liable for any damage unless it is at fault. Liability for consequential damages is excluded.

(2) If the departure is delayed because the passenger is not ready to board at the agreed time, the Company may cancel the flight after a waiting period of thirty minutes without refunding the fare.

(4) If the departure is delayed by more than one hour or if the Company has to cancel a flight for reasons for which neither the passenger nor the Company is responsible, the Company will refund the fare. In the case of any type of round trip flight and flights that take place on the basis of a voucher, the flight will be postponed to a later date. Further claims are excluded.

(5) If the Company informs the passenger before departure that the flight may have to be cancelled en route for meteorological reasons and the passenger accepts this risk, the passenger shall bear the costs of his/her onward journey or return by another means of transport.

§ 4 Liability for personal injury and baggage damage

(1) The Aviation Centre is the legally liable company for personal injury and baggage damage.

§ 5 Right of the pilot to give instructions

(1)The pilot is authorised at all times to take all necessary safety measures for an upcoming or actual flight. He has full decision-making powers and in particular the right to issue instructions to all passengers. The passengers must follow his instructions and the instructions of the rest of the crew.

§ 6 Final provision

(1) All claims arising from or in connection with the contract of carriage concluded between the parties shall be governed by Spanish law.

(2) The exclusive place of jurisdiction for all disputes arising from or in connection with the contract of carriage concluded between the parties is Palma.