FAQ
Your online booking is binding and cannot be cancelled free of charge up to 8 days before the flight date.
Then the following cancellation fees will be charged:
50% of the total price if cancelled between 7 - 3 days before the flight date.
100% of the total price if cancelled less than 3 days before the flight date or in case of No-Show.
The change of bookings is until 24 hours prior to the flight free of charge.
Then the following cancellation fees will be charged:
50% of the total price if cancelled between 7 - 3 days before the flight date.
100% of the total price if cancelled less than 3 days before the flight date or in case of No-Show.
The change of bookings is until 24 hours prior to the flight free of charge.
We offer exclusively private flights. Hence the total price is always based on 3 passengers. The real number of passengers can be less than three, of course.
The maximum body weight for one person is 130kg. The total weight of all passengers must not exceed 360kg for a 30 minutes flight and 320 kg for a 60 minutes flight.
Depending on the type of helicopter, there is, as with other aircrafts, a maximum takeoff weight which must not be exceeded for safety reasons. This is why we calculate the carrying capacity before departure, i.e. the total weight of all passengers.
So, please don't cheat. The safety of all passengers, including that of the pilot and the aircraft, is at stake.
So, please don't cheat. The safety of all passengers, including that of the pilot and the aircraft, is at stake.
As a passenger, you should have a normal constitution, be able to climb in and out of the helicopter without problems and not exceed a body weight of around 120 kg. However, a higher body weight is not necessarily an insurmountable obstacle – please contact us.
No, we do not. Every day, our pilots checks a special flight weather report and they can decide against a flight at any time for safety reasons. If a scenic flight cannot be carried out due to bad weather or other conditions, the tickets which have been already purchased can be returned.
If a flight is not recommended or possible due to weather conditions, we will contact you. The flight will then be rescheduled or cancelled free of charge.
To get a clearance for take-off, we have to present a list of all passengers to the local authorities (Guardia Civil) before every flight.
This list must include the passengers’ full names, ID numbers (ID card or passport) and dates of birth.
This list must include the passengers’ full names, ID numbers (ID card or passport) and dates of birth.
To get a clearance for take-off, we have to present a list of all passengers to the local authorities (Guardia Civil) before every flight.
This list must include the passengers’ full names, ID numbers (ID card or passport) and dates of birth.
This list must include the passengers’ full names, ID numbers (ID card or passport) and dates of birth.
No, there is not. As a passenger, you should have a normal constitution and be able to get on and off the helicopter without any problems.
A ticket can of course also be purchased for a child. Regarding the children’s age, a certain understanding of the experience should be possible. Legislation prescribes one seat for every person, i.e. children are not allowed to sit on an adult’s lap during the flight.
No, there is not. We have to allocate the operating costs to every single seat. Otherwise, other passengers would have to pay more for their tickets.
No, you cannot. Legislation prescribes one seat for every person.
For safety reasons, you cannot bring any objects which you are not allowed to take on board normal passenger flights either.
Aviation in Spain is subject to very strict regulatory controls. The registered airlines are checked annually, the helicopters are regularly serviced and the pilots undergo check flights and a medical examination twice a year, to keep any risk as low as possible. Besides, all flights are operated by professional pilots.
The pilot immediately initiates a so-called "autorotation". The main rotor is then further driven by the air flow, which means that the helicopter remains maneuverable and can be landed in a clear area.
A helicopter is a relatively complex aircraft and therefore expensive to buy and maintain. The technical effort for maintenance has a significant impact on the operating costs of a helicopter. In addition, most components have an expiration time, i.e. after a certain number of flight hours, they have to be replaced by new ones for safety reasons, regardless of whether they really show signs of wear or not. This also entails considerable costs.
Of course you can! Please turn off the flash so that it is not reflected in the window and to make sure the picture is really good.
The helicopter is a good-natured aircraft that does not react strongly to any turbulence. As a result, the risk of nausea is very low.
All passengers receive headphones with a microphone. This not only dampens engine noise, it also enables passengers to communicate with each other and with the pilot. Radio traffic with the tower can also be monitored.